SHIPPING INFO & FAQ
We hope the following helps with answering any questions you have but please feel free to get in touch if there's something that's not covered, or you'd just like to say hi.
How does the ordering process work?
As each piece is hand made, we require a turnaround time of approximately 28 days from the date of ordering to shipping out your finished piece. This can change depending on the casting & hallmarking processes, so it can sometimes be sooner.
Occasionally we will have ready made stock in the store so check each listing for a description on the predicted turnaround times for the piece.
How do you make your jewellery?
Our rings and pendants are hand made which makes each piece unique. We create hand carved wax masters to be cast in precious metals (Lost Wax Casting) and also create our own moulds using the ancient method of Delft Clay Casting, (clay sand is used to make a one off mould for molten metal to be poured into). Our simple bands are soldered and shaped by hand using a hammer and ring mandrel. You can always check out more process photos on our instagram page @castbynight
How do I know which size ring I need?
If you'd like to size your own rings at home you can purchase a ring size gauge for a small fee - Ring Size Gauge
Getting sized at a jewellery shop that's local to you would give you the best idea of your most comfortable fit. If you have a ring that already fits but you aren't sure of the size, you can measure the diameter and send it across in the contact form so we can help you decide the best option.
How do I care for my jewellery?
We believe in wearing and loving your item, which over time will create a patina that's unique to you. Sterling silver naturally tarnishes in air, so wearing your ring will actually slow down this process and keep it from turning darker. If you'd like to clean your ring, you can polish it with a soft cloth and warm water.
What if I need to return my jewellery?
We hope you love your new piece as much as we loved making it but if you do want to return it, we can offer a refund or exchange up to 14 days after receiving your order. Please contact us using the contact page to organise a return. All returned items must be in the same condition as they were purchased with original packaging and certificate of authenticity, shipping costs are non refundable and must be covered by the buyer, with suitable tracking to ensure a safe return delivery.
Where do you currently ship to?
We are based in the UK and ship nationally and Internationally to select locations in the EU, US and rest of the world. UK postage is free for all orders over the value of £100.
How long does shipping take?
We aim to post out all ready made orders within 1-3 days. International deliveries can sometimes take a month to arrive due to customs and processing. Please note that international customs taxes may be applied to your order upon arrival and these must be covered by you as they are beyond our control.
What is your jewellery made from?
Our jewellery is made from 925 sterling silver, which is a silver alloy with 92.5% silver content. All of our jewellery over the legal weight requirement is hallmarked at The Goldsmiths' Company Assay Office who have been hallmarking in London since 1300. If you look closely at your jewellery, you'll see our makers mark 'SSD' and the historical Leopard's head stamp, which is the mark of the London Assay Office.
If you're interested in finding our more about the history of British hallmarking, you can find out more here.
Who runs Cast By Night?
Cast by Night was founded by Designer / Illustrator Sam Dunn and her husband Robert.